Refund Policy
Effective date: 2026-09-16
This refund policy applies to Swim School and its published services, including swimming lessons for children and adults.
At Swim School, we strive to provide a transparent refund policy for our services. Your satisfaction is important to us.
Eligibility for Refunds
Refunds are available for cancellations made within the specified timeframe. Please ensure you meet the eligibility criteria outlined in our policy.
Exclusions from Refunds
Refunds cannot be issued for missed classes or sessions that were attended. Please refer to our policy for further details.
How to Request a Refund
To request a refund, please contact our support team with your booking details. We will guide you through the process.
Refund Processing Time
Once your refund request is approved, processing may take up to 7 business days. We will notify you via email once the refund has been initiated.
Cancellation Policy
If you wish to cancel your booking, please notify us at least 24 hours in advance to avoid any cancellation fees. We appreciate your understanding.